{"id":3968,"date":"2020-07-21T07:00:00","date_gmt":"2020-07-21T07:00:00","guid":{"rendered":"http:\/\/internal.n4engage.co.uk\/?p=3968"},"modified":"2020-10-19T17:40:46","modified_gmt":"2020-10-19T17:40:46","slug":"ms-teams-direct-routing-launch","status":"publish","type":"post","link":"http:\/\/internal.n4engage.co.uk\/2020\/07\/21\/ms-teams-direct-routing-launch\/","title":{"rendered":"N4Engage Releases Microsoft Teams Direct Routing to Give Customers Phone Call Functionality"},"content":{"rendered":"\n<p><em>The new capability will give customers telephony capabilities within Microsoft Teams&nbsp;<\/em>&nbsp;<\/p>\n\n\n\n<p><strong>DERBY, UK \u2013 21st July, 2020 \u2013&nbsp;<\/strong>N4Engage&nbsp;has today announced the availability of <a href=\"https:\/\/www.n4engage.co.uk\/products\/microsoft-teams-direct-routing\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Microsoft Teams Direct Routing<\/a> capability, giving customers the ability to&nbsp;add telephony services to&nbsp;Microsoft Teams.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Microsoft Teams usage has grown by 894%<sup>1<\/sup>&nbsp;over the last six months, as the business landscape shifts to remote working and organisations increasingly rely on collaboration tools. While Microsoft Teams is a key player in the collaboration market, without the purchase of a&nbsp;phone&nbsp;system licence, basic functionality does not give its users telephony capabilities. With the launch of Microsoft Teams Direct Routing capability, N4Engage \u2013 an accredited Microsoft partner and reseller \u2013 now offers its customers the use of telephony capabilities by utilising its SIPLink trunking solution and infrastructure to connect with Microsoft Teams.&nbsp;<\/p>\n\n\n\n<p>The SIPLink platform is wholly owned and managed by N4Engage and hosted in Node4\u2019s own data centres.&nbsp;It provides a flexible, reliable and feature-rich SIP platform that can be used with any SIP-compliant system \u2013 and now supports Microsoft Teams. &nbsp;SIPLink features such as International Numbers, bespoke routing and on-net calling between systems can now be utilised by Teams customers too.&nbsp;<\/p>\n\n\n\n<p>\u201cWorking from home is&nbsp;the new normal and more businesses than ever are relying on leading collaboration tools, such as Microsoft Teams, to communicate both internally within the organisation and&nbsp;with&nbsp;customers,\u201d commented Richard Buxton, Director of N4Engage. \u201cAdapting our SIPLink solution for Teams means our customers can make calls&nbsp;&nbsp;through Microsoft Teams, ensuring communication is quick and simple in a time when this is vital&nbsp;to businesses.\u201d&nbsp;<\/p>\n\n\n\n<p>The new Microsoft Teams Direct Routing includes:&nbsp;&nbsp;<\/p>\n\n\n\n<ul><li>Resilient, Microsoft-accredited SBC platform&nbsp;<\/li><li>Support for Microsoft\u2019s Phone System features&nbsp;<\/li><li>Bundled voice minutes&nbsp;<\/li><li>Technical Support from our in-house support team&nbsp;<\/li><li>UK-based DDI numbers&nbsp;<\/li><li>Option to add International Inbound numbers&nbsp;<\/li><li>Ability to implement bespoke routing to other SIPLink connected platforms (for example, legacy PBXs)&nbsp;<\/li><\/ul>\n\n\n\n<p>\u201cOur new Microsoft Teams capability ensures our customers are experiencing a truly flexible working from home solution,\u201d said Paul&nbsp;Bryce, CCO at <a aria-label=\"undefined (opens in a new tab)\" href=\"https:\/\/www.node4.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\">Node4<\/a>. \u201cSignificantly, as our Microsoft Teams Direct Routing is wholly managed and hosted by N4Engage, our customers have the security and confidence they need to&nbsp;communicate with anyone &#8211; regardless of location &#8211; and stay well ahead of the curve.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Get in touch today for your free trial of Microsoft Teams Direct Routing.<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><sup><sup>[1]<\/sup><\/sup><a href=\"https:\/\/www.aternity.com\/wp-content\/uploads\/2020\/06\/Global-Remote-Work-Productivity-Tracker-Vol-4-Collab-App-Sprawl-A.pdf\">https:\/\/www.aternity.com\/wp-content\/uploads\/2020\/06\/Global-Remote-Work-Productivity-Tracker-Vol-4-Collab-App-Sprawl-A.pdf<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new capability will give customers telephony capabilities within Microsoft Teams&nbsp;&nbsp; DERBY, UK \u2013 21st July, 2020 \u2013&nbsp;N4Engage&nbsp;has today announced the availability of Microsoft Teams Direct Routing capability, giving customers the ability to&nbsp;add telephony services to&nbsp;Microsoft Teams.&nbsp;&nbsp; Microsoft Teams usage has grown by 894%1&nbsp;over the last six months, as the business landscape shifts to remote [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4218,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[148,137],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.6.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>N4Engage Releases Microsoft Teams Direct Routing<\/title>\n<meta name=\"description\" content=\"N4Engage announces the availability of Microsoft Teams Direct Routing capability, giving customers the ability to add telephony services to Microsoft Teams,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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