{"id":4873,"date":"2020-12-29T11:51:59","date_gmt":"2020-12-29T11:51:59","guid":{"rendered":"http:\/\/internal.n4engage.co.uk\/?page_id=4873"},"modified":"2021-02-11T15:00:21","modified_gmt":"2021-02-11T15:00:21","slug":"microsoft-teams-call-recording","status":"publish","type":"page","link":"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/","title":{"rendered":"Microsoft Teams Call Recording"},"content":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1610363377213{background: #009bff url(http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2021\/01\/Microsoft-Teams-Call-Recording-1.jpg?id=5029) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;mask&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1540433472474{padding-top: 120px !important;padding-bottom: 100px !important;}&#8221;][vc_column width=&#8221;8\/12&#8243;][vc_custom_heading text=&#8221;Products&#8221; font_container=&#8221;tag:div|font_size:3rem|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1590578668197{margin-left: 3px !important;}&#8221; el_class=&#8221;delay-1 custom-hd&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;Microsoft Teams Call Recording&#8221; font_container=&#8221;tag:h1|font_size:6rem|text_align:left|color:%23ffffff|line_height:0.9&#8243; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;custom-hd delay-2&#8243;][vc_separator color=&#8221;white&#8221; align=&#8221;align_left&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-4&#8243; css=&#8221;.vc_custom_1540433519046{margin-bottom: 50px !important;margin-left: 5px !important;padding-top: 15px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1593179497366{margin-left: 3px !important;}&#8221; el_class=&#8221;delay-3&#8243;]<a class=\"button line\" href=\"#Form\">Let&#8217;s Collaborate<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;4\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1536315102680{padding-bottom: 60px !important;}&#8221; el_id=&#8221;overview&#8221;][vc_row][vc_column][vc_empty_space height=&#8221;80px&#8221;][vc_custom_heading text=&#8221;Microsoft Teams Call Recording&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span data-contrast=\"auto\">Our Microsoft Teams Call Recording solution enables\u00a0<\/span><span data-contrast=\"auto\">you to\u00a0<\/span><span data-contrast=\"auto\">record<\/span><span data-contrast=\"auto\">\u00a0Teams<\/span><span data-contrast=\"auto\">\u00a0calls with integrity, capturing audio<\/span><span data-contrast=\"auto\">, video and screen<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">sharing,\u00a0<\/span><span data-contrast=\"auto\">to meet your compliance\u00a0<\/span><span data-contrast=\"auto\">needs.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span data-contrast=\"auto\">It\u2019s\u00a0<\/span><span data-contrast=\"auto\">delivered as a fully managed, native Azure service,\u00a0<\/span><span data-contrast=\"auto\">meaning\u00a0<\/span><span data-contrast=\"auto\">you\u00a0<\/span><span data-contrast=\"auto\">don\u2019t need to<\/span><span data-contrast=\"auto\">\u00a0worry about\u00a0<\/span><span data-contrast=\"auto\">investing in hardware, deploying<\/span><span data-contrast=\"auto\">, managing or support<\/span><span data-contrast=\"auto\">ing<\/span><span data-contrast=\"auto\">\u00a0the solution. That\u2019s all taken care of by<\/span><span data-contrast=\"auto\">\u00a0us, experts in collaboration and trusted Microsoft compliance recording partners.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span data-contrast=\"auto\">While our solution is perfect for call recording in Microsoft Teams, it also allows<\/span><span data-contrast=\"auto\">\u00a0for<\/span><span data-contrast=\"auto\">\u00a0integrations into every other collaboration platform. So\u00a0<\/span><span data-contrast=\"auto\">no need to worry if<\/span><span data-contrast=\"auto\">\u00a0you\u2019re using a<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">recorder\u00a0<\/span><span data-contrast=\"auto\">in<\/span><span data-contrast=\"auto\">\u00a0a legacy system, or you\u2019ve not yet migrated all users across to Teams<\/span><span data-contrast=\"auto\">. C<\/span><span data-contrast=\"auto\">apture<\/span><span data-contrast=\"auto\">\u00a0all<\/span><span data-contrast=\"auto\">\u00a0your<\/span><span data-contrast=\"auto\">\u00a0call recordings in a single pane of glass.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><strong><span class=\"TextRun SCXW101494656 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101494656 BCX0\">Call recording for compliance, with the flexibility and affordability of a cloud service.<\/span><\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1540522374191{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #181223 !important;}&#8221; el_id=&#8221;solutions&#8221;][vc_row][vc_column]<ul class=\"iconlist iconlist iconlist-icon-small columns-3 gap-50\"><li><div ><div class=\"iconlist-item-icon\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Mini_Lock_1.png\" alt=\"Mini_Lock_1\" \/><\/div><div class=\"iconlist-item-content\"><h4 style=\"text-align: left\"><span style=\"color: #ffffff\">Need a call recording platform that guarantees compliance?<\/span><\/h4><p style=\"text-align: left\"><span style=\"color: #ffffff\">With the rise in agents using Microsoft Teams and other collaboration solutions to interact with customers, you need a robust solution to contend with regulatory compliance.<\/span><\/p><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Mini_Money_1-1.png\" alt=\"Mini_Money_1-1\" \/><\/div><div class=\"iconlist-item-content\"><h4 style=\"text-align: left\"><span style=\"color: #ffffff\">Keen to record calls in Teams, without the big CAPEX investment?<\/span><\/h4><p style=\"text-align: left\"><span style=\"color: #ffffff\">Gone are the days of hefty hardware investments and restrictive contracts; you need a solution that can flex to your organisation&#8217;s size and changing compliance requirements.<\/span><\/p><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Mini_Headset_1.png\" alt=\"Mini_Headset_1\" \/><\/div><div class=\"iconlist-item-content\"><h4 style=\"text-align: left\"><span style=\"color: #ffffff\">Want to get a better handle on quality management across your organisation?<\/span><\/h4><p style=\"text-align: left\"><span style=\"color: #ffffff\">You need more visibility of your interactions \u2013 whether external or internal \u2013 to drive service improvements, keep existing customers happy and attract new customers. <\/span><\/p><p><\/div><\/div><\/li><\/ul>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1576663822240{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #f2f2f2 !important;}&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Microsoft Teams&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<\/p>\n<p class=\"vc_empty_space\" style=\"text-align: center;\"><span data-contrast=\"auto\">In<\/span><span data-contrast=\"auto\">\u00a0the modern workplace,\u00a0<\/span><span data-contrast=\"auto\">te<\/span><span data-contrast=\"auto\">ams need to communicate on\u00a0<\/span><span data-contrast=\"auto\">their preferred devices, via different channels, often from\u00a0<\/span><span data-contrast=\"auto\">separate<\/span><span data-contrast=\"auto\">\u00a0locations<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Without a strategic<\/span><span data-contrast=\"auto\">, unified communications\u00a0<\/span><span data-contrast=\"auto\">solution, business communication can become<\/span><span data-contrast=\"auto\">\u00a0disorganised, siloed and ultimately unproductive.\u00a0<\/span><\/p>\n<p class=\"vc_empty_space\" style=\"text-align: center;\"><span data-contrast=\"auto\">M<\/span><span data-contrast=\"auto\">icrosoft Teams<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">brings your teams together onto one cloud-based communications platform,\u00a0<\/span><span data-contrast=\"auto\">enabling them to\u00a0<\/span><span data-contrast=\"auto\">chat, meet, make calls and share documents\u00a0<\/span><span data-contrast=\"auto\">using intuitive tools and\u00a0<\/span><span data-contrast=\"auto\">familiar apps.\u00a0<\/span><\/p>\n<p class=\"vc_empty_space\" style=\"text-align: center;\"><strong>Communicate wherever, whenever and however you need to with Microsoft Teams.<\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Learn more&#8221; color=&#8221;vista-blue&#8221; align=&#8221;center&#8221; link=&#8221;url:http%3A%2F%2Finternal.n4engage.co.uk%2Fproducts%2Fmicrosoft-teams%2F|title:Microsoft%20Teams|target:_blank&#8221;][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1610361991083{padding-top: 60px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_single_image image=&#8221;3727&#8243; img_size=&#8221;&#8221; alignment=&#8221;right&#8221; css=&#8221;.vc_custom_1596014612488{padding-top: 60px !important;padding-left: 30px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1592323158474{padding-top: 80px !important;padding-bottom: 30px !important;}&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;How does Microsoft Teams Call Recording work?&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">Ensure that whenever a targeted user is making a call, there\u2019s always a recording.<\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">Our\u00a0<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">Teams recording is policy-based, so if there is a policy<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">\u00a0associated with a user (known as a targeted user)<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">, the call recording bot will\u00a0<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">enter\u00a0<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">the call and silently stream\u00a0<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">it<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">\u00a0back to the\u00a0<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart SCXW115738709 BCX0\">cloud<\/span><\/span><span class=\"TextRun SCXW115738709 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115738709 BCX0\">.\u00a0<\/span><\/span><span class=\"EOP SCXW115738709 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_single_image image=&#8221;5034&#8243; img_size=&#8221;550&#215;650&#8243; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; el_id=&#8221;benefits&#8221; css=&#8221;.vc_custom_1592323498324{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #161a30 !important;}&#8221;][vc_row][vc_column][vc_empty_space height=&#8221;6px&#8221;][vc_custom_heading text=&#8221;Our Microsoft Teams Call Recording solution provides a unique range of benefits&#8221; font_container=&#8221;tag:h3|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<ul class=\"iconlist iconlist iconlist-icon-medium \"><li><div class=\"vc_custom_1609244797303\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h5><span style=\"color: #ffffff\">Compliance<\/span><\/h5><p><span style=\"color: #ffffff\">Meets GDPR, MiFID II and PCI DSS regulations, with built-in recording notifications, 256bit AES encryption and PCI audio suppression.<\/span><\/div><\/div><\/li><li><div class=\"vc_custom_1609244822824\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h5><span style=\"color: #ffffff\">Delivered as a service<\/span><\/h5><p><span style=\"color: #ffffff\">On a distributed multi-tenant platform, deployed, managed and maintained by us. No hardware investment required.<\/span><\/div><\/div><\/li><li><div class=\"vc_custom_1609244850139\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h5><span style=\"color: #ffffff\">Security<\/span><\/h5><p><span style=\"color: #ffffff\">All recordings are protected with multi-level encryption, role-based access control, two-factor authentication and controls on sharing.<\/span><\/div><\/div><\/li><\/ul><ul class=\"iconlist iconlist iconlist-icon-medium \"><li><div class=\"vc_custom_1609244880903\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h5><span style=\"color: #ffffff\">Data sovereignty<\/span><\/h5><p><span style=\"color: #ffffff\">Comply with data sovereignty requirements, with data stored securely in your choice of more than 15 regional Azure data centres.<\/span><\/div><\/div><\/li><li><div class=\"vc_custom_1609244913292\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h5><span style=\"color: #ffffff\">Unified solution<\/span><\/h5><p><span style=\"color: #ffffff\">Integrates with a range of communications platforms and legacy systems, making all call recordings available in a single pane of glass.<\/span><\/div><\/div><\/li><li><div class=\"vc_custom_1609244942041\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h5><span style=\"color: #ffffff\">Flexibility<\/span><\/h5><p><span style=\"color: #ffffff\">Deployed in less than an hour, our platform offers the benefits of elastic scalability and an open API to meet your organisation\u2019s needs.<\/span><\/div><\/div><\/li><\/ul>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1576663822240{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #f2f2f2 !important;}&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Data security&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<\/p>\n<p style=\"text-align: left;\"><span class=\"TextRun SCXW157713850 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157713850 BCX0\">With data breaches resulting in huge reputational and financial costs,\u00a0<\/span><\/span><span class=\"TextRun SCXW157713850 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157713850 BCX0\">it\u2019s critical you<\/span><\/span><span class=\"TextRun SCXW157713850 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157713850 BCX0\">\u00a0keep your call recordings secure.\u00a0<\/span><\/span><span class=\"TextRun SCXW157713850 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157713850 BCX0\">Our call recording solution has been designed and built with security as a priority:<\/span><\/span><span class=\"EOP SCXW157713850 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Multi-level encryption<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 rather than being encrypted based on\u00a0<\/span><span data-contrast=\"auto\">a\u00a0<\/span><span data-contrast=\"auto\">tenant, group or user, every single call is encrypted with its own key. So if one recording is compromised, <\/span><span data-contrast=\"auto\">no others are.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Tamper-proofing<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 every call is digitally signed to validate the call and indicate it has not been tampered with.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Granular security roles<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 apply profiles and permissions to individuals and groups, dictating who can edit, access and share calls.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Audit trail<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 track events for every recording, including when recording has been played back, downloaded<\/span><span data-contrast=\"auto\">\u00a0and shared<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Secure sharing<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 share calls\u00a0<\/span><span data-contrast=\"auto\">via an expiring link and shut down links when you wish,<\/span><span data-contrast=\"auto\">\u00a0so you never have an unencrypted call in the public domain.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">PCI audio suppression<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 enable agents to trigger muting of sensitive\u00a0<\/span><span data-contrast=\"auto\">data, such as credit card information.<\/span><span data-contrast=\"auto\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Bring Your Own Storage<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013\u00a0<\/span><span data-contrast=\"auto\">w<\/span><span data-contrast=\"auto\">ant to store calls on your own platform<\/span><span data-contrast=\"auto\">?<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Choose<\/span><span data-contrast=\"auto\">\u00a0to store<\/span><span data-contrast=\"auto\">\u00a0call recordings<\/span><span data-contrast=\"auto\">\u00a0in your own Azure blob.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1593429684676{margin-bottom: -50px !important;padding-top: 80px !important;padding-bottom: 30px !important;}&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Call analytics and agent performance&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<span data-contrast=\"auto\">Evaluating<\/span><span data-contrast=\"auto\">\u00a0agent-customer interactions, as well as internal interactions, is vital for quality management. With our Teams Call Recording solution, this is all made possible<\/span><span data-contrast=\"auto\">\u00a0through<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Quality evaluation scoring<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 measure individual and team performance by reviewing and scoring calls.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Speech to text transcription<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 gain insights from highly accurate transcriptions. Search transcripts by fil<\/span><span data-contrast=\"auto\">ters or the free text search box.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Video\/screen<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">share views \u2013<\/span><\/b><span data-contrast=\"auto\">\u00a0experience the call in its entirety with windows showing video calls and screen<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">shares.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1576663822240{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #f2f2f2 !important;}&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;We&#8217;re here to help&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<\/p>\n<p style=\"text-align: center;\">No matter what stage of the Microsoft Teams journey you&#8217;re on, or who your Teams or Direct Routing service provider is, we&#8217;re here to help.<\/p>\n<p style=\"text-align: center;\">Using Teams managed by another Service Provider? No problem. We can provide Call Recording for any Teams user, regardless of who provides your Microsoft Teams solution.<\/p>\n<p style=\"text-align: center;\">Using Microsoft Calling Plans or another providers Direct Routing solution? No problem. Whilst our <a href=\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-direct-routing\/\" target=\"_blank\" rel=\"noopener\">Teams Direct Routing solution<\/a> provides a reliable, cost-effective and scalable calling platform, it is still possible to use our recording platform regardless of your chosen calling solution.<\/p>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1593429810230{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #161a30 !important;}&#8221;][vc_row][vc_column][vc_empty_space height=&#8221;40px&#8221;][vc_custom_heading text=&#8221;Our Expertise&#8221; font_container=&#8221;tag:h3|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Microsoft Certified Partner<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">We\u2019re experienced in Microsoft solutions in our own right, as a Microsoft Tier 1 Cloud Solutions Provider, with the ability to provide a range of solutions beyond call recording. These include Microsoft 365 and Office 365 licences, as well as our Direct Routing service utilising Microsoft-certified technology.\u00a0<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Industry-leading technology<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Our solution is based on technology designed by Numonix, a long-established partner of Microsoft and one of the first providers in the world to deliver a compliant call recording solution for Microsoft Teams. Its IXCloud system empowers enterprises of all sizes to record all kinds of meeting, calling and chat scenarios in Teams.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-6&#8243;]<div class=\"counter aligncenter  vc_custom_1591961135015\"><div class=\"counter-image\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Small_15-copy1.png\" alt=\"Years Experience\" \/><\/div> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"15\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">+<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Years Experience<\/div><\/div><\/div>[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-6&#8243;]<div class=\"counter aligncenter  vc_custom_1579883987853\"><div class=\"counter-image\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Small_Staff-copy1.png\" alt=\"UK-Based Staff\" \/><\/div> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"300\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\"><\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">UK-Based Staff<\/div><\/div><\/div>[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-6&#8243;]<div class=\"counter aligncenter  vc_custom_1579883997681\"><div class=\"counter-image\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Small_Uptime-copy1.png\" alt=\"SIPLink Uptime\" \/><\/div> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"100\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">%<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">SIPLink Uptime<\/div><\/div><\/div>[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-6&#8243;]<div class=\"counter aligncenter  vc_custom_1579884052063\"><div class=\"counter-image\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Small_Location-copy1.png\" alt=\"Locations\" \/><\/div> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"7\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\"><\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Locations<\/div><\/div><\/div>[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-6&#8243;]<div class=\"counter aligncenter  vc_custom_1579884063895\"><div class=\"counter-image\"><img src=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Small_Support-copy1.png\" alt=\"Service Desk\" \/><\/div> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"365\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">24\/7<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Service Desk<\/div><\/div><\/div>[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row&#8221; el_id=&#8221;Form&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_empty_space height=&#8221;60px&#8221;][vc_custom_heading text=&#8221;Want to add Call Recording to Microsoft Teams?&#8221; font_container=&#8221;tag:h2|text_align:center|color:%2369be9f&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_custom_heading text=&#8221;Take the more flexible, cost-effective approach with N4Engage. Simply fill in the form below and we&#8217;ll be in touch.&#8221; font_container=&#8221;tag:div|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;45px&#8221;][vc_column_text]\n\t\t\t\t\t<script>\n\t\t\t\t\t\thbspt.enqueueForm({\n\t\t\t\t\t\t\tportalId: 251767,\n\t\t\t\t\t\t\tformId: \"0429a0d1-69fb-4e8a-8127-d144c914f26d\",\n\t\t\t\t\t\t\ttarget: \"#hbspt-form-1613058272000-2408383313\",\n\t\t\t\t\t\t\tshortcode: \"wp\",\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1613058272000-2408383313\"><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1610363377213{background: #009bff url(http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2021\/01\/Microsoft-Teams-Call-Recording-1.jpg?id=5029) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;mask&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1540433472474{padding-top: 120px !important;padding-bottom: 100px !important;}&#8221;][vc_column width=&#8221;8\/12&#8243;][vc_custom_heading text=&#8221;Products&#8221; font_container=&#8221;tag:div|font_size:3rem|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1590578668197{margin-left: 3px !important;}&#8221; el_class=&#8221;delay-1 custom-hd&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;Microsoft Teams Call Recording&#8221; font_container=&#8221;tag:h1|font_size:6rem|text_align:left|color:%23ffffff|line_height:0.9&#8243; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;custom-hd delay-2&#8243;][vc_separator color=&#8221;white&#8221; align=&#8221;align_left&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-4&#8243; css=&#8221;.vc_custom_1540433519046{margin-bottom: 50px !important;margin-left: 5px !important;padding-top: 15px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1593179497366{margin-left: 3px [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5029,"parent":3915,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.6.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Teams Call Recording solution - N4Engage<\/title>\n<meta name=\"description\" content=\"Microsoft Teams Call Recording - call recording for compliance, with the flexibility and affordability of a cloud service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Call Recording solution - N4Engage\" \/>\n<meta property=\"og:description\" content=\"Microsoft Teams Call Recording - call recording for compliance, with the flexibility and affordability of a cloud service.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/\" \/>\n<meta property=\"og:site_name\" content=\"N4Engage\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-11T15:00:21+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2021\/01\/Microsoft-Teams-Call-Recording-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\">\n\t<meta name=\"twitter:data1\" content=\"7 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"http:\/\/internal.n4engage.co.uk\/#website\",\"url\":\"http:\/\/internal.n4engage.co.uk\/\",\"name\":\"N4Engage\",\"description\":\"The Collaboration Experts\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"http:\/\/internal.n4engage.co.uk\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"ImageObject\",\"@id\":\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/#primaryimage\",\"inLanguage\":\"en-GB\",\"url\":\"http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2021\/01\/Microsoft-Teams-Call-Recording-1.jpg\",\"width\":1024,\"height\":683},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/#webpage\",\"url\":\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/\",\"name\":\"Microsoft Teams Call Recording solution - N4Engage\",\"isPartOf\":{\"@id\":\"http:\/\/internal.n4engage.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/#primaryimage\"},\"datePublished\":\"2020-12-29T11:51:59+00:00\",\"dateModified\":\"2021-02-11T15:00:21+00:00\",\"description\":\"Microsoft Teams Call Recording - call recording for compliance, with the flexibility and affordability of a cloud service.\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/internal.n4engage.co.uk\/products\/microsoft-teams-call-recording\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/pages\/4873"}],"collection":[{"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/comments?post=4873"}],"version-history":[{"count":21,"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/pages\/4873\/revisions"}],"predecessor-version":[{"id":5204,"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/pages\/4873\/revisions\/5204"}],"up":[{"embeddable":true,"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/pages\/3915"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/media\/5029"}],"wp:attachment":[{"href":"http:\/\/internal.n4engage.co.uk\/wp-json\/wp\/v2\/media?parent=4873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}