{"id":2253,"date":"2020-01-06T11:44:34","date_gmt":"2020-01-06T11:44:34","guid":{"rendered":"http:\/\/internal.n4engage.co.uk\/?page_id=2253"},"modified":"2020-08-10T14:26:33","modified_gmt":"2020-08-10T14:26:33","slug":"housing","status":"publish","type":"page","link":"http:\/\/internal.n4engage.co.uk\/industries\/housing\/","title":{"rendered":"Housing"},"content":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1578492960376{background: #009bff url(http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/01\/Housing.png?id=2403) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;mask&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1540433994809{padding-top: 120px !important;padding-bottom: 100px !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Industry&#8221; font_container=&#8221;tag:div|font_size:3rem|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-1 custom-hd&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;Housing&#8221; font_container=&#8221;tag:h1|font_size:6rem|text_align:left|color:%23ffffff|line_height:0.9&#8243; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;custom-hd delay-2&#8243;][vc_separator color=&#8221;white&#8221; align=&#8221;align_left&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-4&#8243; css=&#8221;.vc_custom_1580131866880{margin-bottom: 50px !important;margin-left: 5px !important;padding-top: 15px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;delay-3&#8243; css=&#8221;.vc_custom_1580131888691{margin-left: 3px !important;}&#8221;]<a class=\"button line\" href=\"http:\/\/internal.n4engage.co.uk\/contact-us\/\">Let&#8217;s collaborate<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; el_id=&#8221;overview&#8221;][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;gradient2&#8243;][vc_column][vc_empty_space height=&#8221;80px&#8221;][vc_custom_heading text=&#8221;Better services for tenants&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<\/p>\n<p class=\"vc_custom_heading\" style=\"text-align: center;\">Tenants depend on your organisation to provide affordable housing, while also being available around the clock for support. With demand for social housing increasing and strict budgets to stick to, maintaining levels of service is key.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][vc_row_inner][vc_column_inner]<ul class=\"iconlist iconlist iconlist-icon-medium \"><li><div class=\"vc_custom_1579274505095\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h4 style=\"text-align: left\">You need to find ways to increase operational efficiency<\/h4><p style=\"text-align: left\"><span class=\"TextRun SCXW44044932 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW44044932 BCX0\">Housing associations are turning to omnichannel communications and AI to save money, manage more tenants and provide smarter services.\u00a0<\/span><\/span><\/p><p><\/div><\/div><\/li><li><div class=\"vc_custom_1579273725654\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h4>You need to adapt to your user demands<\/h4><p><span class=\"TextRun SCXW189616441 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189616441 BCX0\">Tenants expect to get through to the right person first time, as well as quick resolution to their issues, especially when repair or maintenance related.\u00a0<\/span><\/span><\/div><\/div><\/li><li><div class=\"vc_custom_1579273672565\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h4>Ageing technology is holding you back<\/h4><p><span class=\"TextRun SCXW58181470 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW58181470 BCX0\">On-premises collaboration systems take increasing amounts of time, money and expertise to maintain &#8211; there are alternatives.<\/span><\/span><\/div><\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; el_id=&#8221;benefits&#8221; css=&#8221;.vc_custom_1578247897972{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #131a30 !important;}&#8221;][vc_row][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Our housing collaboration services offer a unique range of benefits&#8221; font_container=&#8221;tag:h3|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;none&#8221;][vc_column]<ul class=\"iconlist iconlist iconlist-icon-medium \"><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-1  vc_custom_1578316211148\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span style=\"color: #ffffff\">Improve customer experience<\/span><\/h6><p><span class=\"TextRun SCXW230617825 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230617825 BCX0\">Allow tenants to choose how they communicate with you, and improve response rates with phone, webchat and social media messaging services.<\/span><\/span><\/div><\/div><\/li><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-4  vc_custom_1579273784419\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span style=\"color: #ffffff\">Meet compliance demands<\/span><\/h6><p>Safeguard tenants records and process payments securely with our omnichannel customer contact solutions.<\/div><\/div><\/li><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-4  vc_custom_1579273851426\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span style=\"color: #ffffff\">Increase productivity<\/span><\/h6><p><span class=\"TextRun SCXW74137910 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW74137910 BCX0\">Provide mobile working tools so staff can work flexibly and while on the move, with voice, instant messaging, presence and conferencing capabilities.<\/span><\/span><\/div><\/div><\/li><\/ul><ul class=\"iconlist iconlist iconlist-icon-medium \"><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-4  vc_custom_1578316250637\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span style=\"color: #ffffff\">Make cost savings<\/span><\/h6><p>Use self-service tools to take care of simple queries, so staff can focus on business priorities.<\/div><\/div><\/li><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-3  vc_custom_1579274254609\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span style=\"color: #ffffff\">Work seamlessly<\/span><\/h6><p>Use solutions that are intuitive and integrate easily with your Housing Management Systems.<\/div><\/div><\/li><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-4  vc_custom_1579274173213\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span style=\"color: #ffffff\">Monitor your level of service<\/span><\/h6><p>Get business intelligence which will help you improve your service to tenants, with our customer contact analytics.<\/div><\/div><\/li><\/ul>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_id=&#8221;delivery&#8221; css=&#8221;.vc_custom_1536549384735{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Modernise your phone systems&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<\/p>\n<p style=\"text-align: center;\">With pressure to work to tight budgets, your telephony system is one area where you can make cost savings and still provide excellent call quality.<\/p>\n<p style=\"text-align: center;\">We can help you to update your current systems. Or if you\u2019re after a more flexible, robust and cost-effective system for the future, we can replace your traditional telephone lines with a centralised SIP trunking solution.<\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Find out more&#8221; color=&#8221;vista-blue&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; link=&#8221;url:http%3A%2F%2Finternal.n4engage.co.uk%2Fbusiness-solutions%2Fsip-trunking%2F|title:Find%20out%20more|target:%20_blank|&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1536551609907{padding-top: 80px !important;padding-bottom: 60px !important;background-color: #f3f6f9 !important;}&#8221; el_id=&#8221;expertise&#8221;][vc_column css_animation=&#8221;fadeIn&#8221; width=&#8221;1\/2&#8243; el_class=&#8221;delay-1&#8243;][vc_custom_heading text=&#8221;Self-service tools for tenants&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<span data-contrast=\"auto\">In today\u2019s connected world, tenants increasingly expect to use self-service tools to manage their account.\u00a0<\/span><span data-contrast=\"auto\">Also, non-voice contact methods such as<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">webchat, powered by artificial intelligence or bots,\u00a0<\/span><span data-contrast=\"auto\">ha<\/span><span data-contrast=\"auto\">ve<\/span><span data-contrast=\"auto\">\u00a0become\u00a0<\/span><span data-contrast=\"auto\">common<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Meet your customers\u2019 expectations, speed up processes and make cost savings, with our collaboration solutions. Whether you\u2019re after a self-service tool integrated with your Housing Management System, payment solutions and gateways, or a full omnichannel customer contact centre solution, we can provide it.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;2406&#8243; img_size=&#8221;1170&#215;700&#8243; style=&#8221;vc_box_shadow&#8221; css_animation=&#8221;fadeInRight&#8221;][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1578493689428{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_row][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Why N4Engage?&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;none&#8221;][vc_column]<ul class=\"iconlist iconlist iconlist-icon-medium \"><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-1  vc_custom_1578493714073\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6><span class=\"TextRun SCXW154108684 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW154108684 BCX0\">End-to-end solutions, including connectivity and cloud services<\/span><\/span><\/h6><p><\/div><\/div><\/li><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-4  vc_custom_1579872810316\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6>Expert partnerships<\/h6><p><\/div><\/div><\/li><li><div class=\"aligncenter shadow wpb_animate_when_almost_visible fadeIn delay-4  vc_custom_1578493742477\"><div class=\"iconlist-item-icon\"><\/div><div class=\"iconlist-item-content\"><h6>Flexible pricing to fit your budget<\/h6><p><\/div><\/div><\/li><\/ul>[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">We\u2019ve provided collaboration solutions for over a decade, and we\u2019ve been recognised for delivering them with expert technical knowledge.<\/p>\n<p style=\"text-align: center;\">We\u2019re one of only a handful of organisations to hold a Cisco Master Service Provider designation, and an even more exclusive Cisco Powered Hosted Collaboration Service (HCS) accreditation.<\/p>\n<p style=\"text-align: center;\">This means we regularly undergo rigorous third-party audits of our operations, verifying that we have the expertise to provide reliable, secure and supported collaboration solutions.<\/p>\n<p style=\"text-align: center;\">Our services include our own SIP trunking for PSTN access, omni-channel customer contact centres, recording, and full managed services.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1581695798597{background-image: url(http:\/\/internal.n4engage.co.uk\/wp-content\/uploads\/2020\/02\/N4EngageBanner_.jpg?id=3147) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][vc_custom_heading text=&#8221;Are you ready for a better, more productive business?&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Communicate securely with your colleagues, customers and partners, increase business productivity and adapt to the changing demands of your workforce and customers with N4Engage.<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Let&#8217;s collaborate&#8221; color=&#8221;vista-blue&#8221; size=&#8221;lg&#8221; 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