10ZiG Technology provides Thin Client and Zero Client endpoint devices for Virtual Desktop Infrastructure environments. With corporate headquarters in Phoenix, Arizona, they also have a self-sufficient EMEA headquarters in Leicester (UK), where sales, technical support and marketing teams are based.<\/p>\r\n\r\n\r\n\r\n
10ZiG have worked with N4Engage in the UK since 2012 and have developed a close relationship, as a partner providing endpoint devices for N4Engage customers, and as a customer of N4Engage too.<\/p>\r\n\r\n\r\n
[vc_empty_space height=”60px”]<\/p>\n\r\n\r\n
[vc_row][vc_column width=”1\/4″][vc_custom_heading text=”Challenge” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”20px”][\/vc_column][vc_column width=”3\/4″][vc_column_text]10ZiG\u2019s UK operation was expanding and CTO Kevin Greenway wanted to support and drive this business growth. When the UK office moved to larger premises, Kevin wanted staff to be able to work productively in the expanded facilities, including the larger offices, meeting spaces and training rooms.<\/p>\n
\u201c10ZiG use Citrix and VMware to help our mutual customers and partners, so it was essential that these modern workspaces were available throughout the building for 10ZiG staff,\u201d Kevin says.<\/p>\n
Kevin saw opportunities to improve communication between staff in different locations, as well as with partners and suppliers. \u201cWe\u2019d recently moved to an Office 365 subscription and we were integrating Microsoft Teams, which staff use for instant messaging and collaboration. We wanted to improve communication between staff, partners and suppliers, using Teams Video Calls.\u201d Kevin was also behind modernising the UK office\u2019s telephony platform. The existing platform was becoming more of a problem as 10ZiG expanded outside of the UK, to customers in Europe and the Middle East.<\/p>\n
\u201cWe had a lower capacity link to the internet and wanted to find lower cost methods of calling Europe and the Middle East, while also providing a means for video calls, a VPN link to our main office in Phoenix, plus general internet usage,” he says.[\/vc_column_text] [vc_empty_space height=”60px”][\/vc_column][\/vc_row]<\/p>\n\r\n\r\n
[vc_row][vc_column width=”1\/4″][vc_custom_heading text=”Solution” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”20px”][\/vc_column][vc_column width=”3\/4″][vc_column_text]When 10ZiG moved offices to larger premises, they purchased Cisco Aironet wireless access points and relied on N4Engage for support with their new Cisco equipment. This provided staff and visitors with complete access to networking services from anywhere in the building, including when roaming between desks and meeting rooms. Staff are also now able to use Microsoft Teams from a variety of different devices, including 10ZiG Thin and Zero Client devices, laptops, iPads and phones. N4Engage also replaced 10ZiG\u2019s traditional telephone lines with a SIP trunking solution, connecting them to the PSTN via an internet connection. At the same time, N4Engage expanded 10ZiG\u2019s connection to the internet in order to supply additional services on top, such as Teams Video Calls, Citrix and VMware. [vc_empty_space height=”60px”][\/vc_column][\/vc_row]<\/p>\n\r\n\r\n
[vc_row][vc_column width=”1\/4″][vc_custom_heading text=”Feedback” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”20px”][\/vc_column][vc_column width=”3\/4″][vc_column_text]\u201cN4Engage\u2019s support with implementing and maintaining Cisco Aironet in our new premises has been invaluable. Staff and visitors can now work productively and collaborate, wherever they are in the new premises, whatever device they are using.<\/p>\n
\u201cWe also have IoT based devices in the building, such as air conditioning units linked to the WIFI, so everyday facilities are operating thanks to Cisco Aironet and N4Engage\u2019s expert support. \u201cThere have been no complaints from our teams and customers regarding the new telephone platform, which means its working, it\u2019s doing what it\u2019s supposed to do.<\/p>\n
\u201cWe\u2019re making more international calls, so moving to SIP has proved cost-effective and improved call quality.<\/p>\n
\u201cThanks to the expanded internet connection, our internet service is excellent. Staff are able to use the tools they need \u2013 Teams Video Calls, Citrix and VMware \u2013 to provide great service to our customers and partners.\u201d [vc_empty_space height=”60px”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
\u201cWe\u2019re making more international calls, so moving to SIP has proved cost-effective and improved call quality.\u201d<\/p>\n","protected":false},"featured_media":3331,"template":"","nproject-category":[127,128,115,125,126],"nproject-tag":[113,129,130],"yoast_head":"\n