Customer service is vital whatever size your business, whether you are a small company answering queries, a large company selling insurance or a medium-sized business processing complaints.&...
We waved goodbye to the traditional set-up of contact centres earlier in the year. No longer the open-plan floor, with agents sitting side by side. As a result of th...
Paul Bryce, Chief Commercial Officer, Node4Richard Buxton, Director, N4EngagePhil Cantore, Senior Presales Consultant, N4EngageDave Smith, Channel Director, EnghouseJeremy Payne, VP International Marketing, Eng...