customer contact

5 Pressing Challenges for Contact Centres and How to Overcome Them
Insights

5 Pressing Challenges for Contact Centres and How to Overcome Them

We waved goodbye to the traditional set-up of contact centres earlier in the year. No longer the open-plan floor, with agents sitting side by side.   As a result of th...

ContactCentreBlog
Insights

4 Expert Predictions on the Future of Customer Service

Paul Bryce, Chief Commercial Officer, Node4Richard Buxton, Director, N4EngagePhil Cantore, Senior Presales Consultant, N4EngageDave Smith, Channel Director, EnghouseJeremy Payne, VP International Marketing, Eng...

N4Engage-Enghouse-Press-Release_A
News & Events

Enghouse Interactive Promotes N4Engage to Silver Partner Status

Achievement based on subsidiary, N4Engage’s success in selling Enghouse Interactive contact centre solutions across multiple unified communications platforms Enghouse Interactive announced that it has elevat...

The future of voice
Insights

The Future of Voice: Is It Still Good to Talk?

As we say goodbye to ISDN and see more and more data about millennials never having used their mobiles to make an actual phone call, we ask, would customers rather type than talk? In 2020, most businesses ha...