Simon has been working in the Telecommunications, VoIP and Unified Comms industry since 2004 working for several of the industry’s leading service providers. From traditional on-premise PBX systems to cloud-based IP telephony solutions with deployments in both the UK and abroad, Simon has great breadth of experience across multiple service industries.
If you’re looking for an expert to guide you on how to make the best use of your technologies, Simon’s the man to call.
Now more than ever, businesses need to work hard to stay in touch with their customers in a relatable and relevant way. While lockdown life remains the norm, it can be easy to let communication with your customers dip. But if you want customers to remain engaged, it’s vital you instil confidence and reassure your […]
Contact centre efficiency is valued by agents and customers alike. We all know what it’s like to be on the other end of the phone to a less efficient contact centre and the effect it has on our experience. Ever been told “your call is important to us”, only to end up being placed in […]
