Microsoft Teams Call Recording
Microsoft Teams Call Recording
Our Microsoft Teams Call Recording solution enables you to record Teams calls with integrity, capturing audio, video and screen sharing, to meet your compliance needs.
It’s delivered as a fully managed, native Azure service, meaning you don’t need to worry about investing in hardware, deploying, managing or supporting the solution. That’s all taken care of by us, experts in collaboration and trusted Microsoft compliance recording partners.
While our solution is perfect for call recording in Microsoft Teams, it also allows for integrations into every other collaboration platform. So no need to worry if you’re using a recorder in a legacy system, or you’ve not yet migrated all users across to Teams. Capture all your call recordings in a single pane of glass.
Call recording for compliance, with the flexibility and affordability of a cloud service.
Need a call recording platform that guarantees compliance?
With the rise in agents using Microsoft Teams and other collaboration solutions to interact with customers, you need a robust solution to contend with regulatory compliance.
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Keen to record calls in Teams, without the big CAPEX investment?
Gone are the days of hefty hardware investments and restrictive contracts; you need a solution that can flex to your organisation’s size and changing compliance requirements.
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Want to get a better handle on quality management across your organisation?
You need more visibility of your interactions – whether external or internal – to drive service improvements, keep existing customers happy and attract new customers.
Microsoft Teams
In the modern workplace, teams need to communicate on their preferred devices, via different channels, often from separate locations. Without a strategic, unified communications solution, business communication can become disorganised, siloed and ultimately unproductive.
Microsoft Teams brings your teams together onto one cloud-based communications platform, enabling them to chat, meet, make calls and share documents using intuitive tools and familiar apps.
Communicate wherever, whenever and however you need to with Microsoft Teams.
How does Microsoft Teams Call Recording work?
Ensure that whenever a targeted user is making a call, there’s always a recording.
Our Teams recording is policy-based, so if there is a policy associated with a user (known as a targeted user), the call recording bot will enter the call and silently stream it back to the cloud.
Our Microsoft Teams Call Recording solution provides a unique range of benefits
Data security
With data breaches resulting in huge reputational and financial costs, it’s critical you keep your call recordings secure. Our call recording solution has been designed and built with security as a priority:
- Multi-level encryption – rather than being encrypted based on a tenant, group or user, every single call is encrypted with its own key. So if one recording is compromised, no others are.
- Tamper-proofing – every call is digitally signed to validate the call and indicate it has not been tampered with.
- Granular security roles – apply profiles and permissions to individuals and groups, dictating who can edit, access and share calls.
- Audit trail – track events for every recording, including when recording has been played back, downloaded and shared.
- Secure sharing – share calls via an expiring link and shut down links when you wish, so you never have an unencrypted call in the public domain.
- PCI audio suppression – enable agents to trigger muting of sensitive data, such as credit card information.
- Bring Your Own Storage – want to store calls on your own platform? Choose to store call recordings in your own Azure blob.
Call analytics and agent performance
Evaluating agent-customer interactions, as well as internal interactions, is vital for quality management. With our Teams Call Recording solution, this is all made possible through:
- Quality evaluation scoring – measure individual and team performance by reviewing and scoring calls.
- Speech to text transcription – gain insights from highly accurate transcriptions. Search transcripts by filters or the free text search box.
- Video/screen share views – experience the call in its entirety with windows showing video calls and screen shares.
We're here to help
No matter what stage of the Microsoft Teams journey you’re on, or who your Teams or Direct Routing service provider is, we’re here to help.
Using Teams managed by another Service Provider? No problem. We can provide Call Recording for any Teams user, regardless of who provides your Microsoft Teams solution.
Using Microsoft Calling Plans or another providers Direct Routing solution? No problem. Whilst our Teams Direct Routing solution provides a reliable, cost-effective and scalable calling platform, it is still possible to use our recording platform regardless of your chosen calling solution.
Our Expertise
We’ve been providing collaboration solutions for over a decade, drawing on our in-house expertise and strong relationship with Microsoft.
A trusted Microsoft Partner, we hold certifications including Microsoft Azure Expert MSP, and Microsoft Tier Cloud Service Provider (CSP) Direct Partner.
These enable us to deliver a true hybrid platform, with extensive capabilities across Azure public cloud, as well as services deployed in our own UK-based data centres.
Services include Microsoft 365 or Office 365 licences, and our Direct Routing and Teams Call Recording solutions utilising Microsoft-certified technology.
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