Richard Buxton, DirectorJordan Kirby, Technical ManagerShane Dove, Sales DirectorSteve Denby, Head of Sales Enablement How we communicate, in business and in our personal lives, has changed ma...
Customer service is vital whatever size your business, whether you are a small company answering queries, a large company selling insurance or a medium-sized business processing complaints.&...
This blog was co-authored by Rachael Lubinski – Content Manager, Emma Charlton – Events Manager, and Adam Chapman – Videographer. We’re seeing a rise in hybrid events, and i...
We waved goodbye to the traditional set-up of contact centres earlier in the year. No longer the open-plan floor, with agents sitting side by side. As a result of th...
Paul Bryce, Chief Commercial Officer, Node4Richard Buxton, Director, N4EngagePhil Cantore, Senior Presales Consultant, N4EngageDave Smith, Channel Director, EnghouseJeremy Payne, VP International Marketing, Eng...
If you’re a ‘Microsoft Teams’ business or you’re considering a move to Teams, the next big thing you need to know about is Direct Routing. It’s a service which enhances the Teams platform and brings benefits to...
Adding calling to Microsoft Teams, by routing Teams to the PSTN, sounds like a relatively straightforward service. There are plenty of providers out there offering it. But take a closer look at the various Dire...
Large scale remote working always seemed like something for the distant future. Every time the concept was brought up there would be a general murmur of “well it won’t really work, but give it a year or two”. E...
More people than ever before are video conferencing and video calling, using apps and services they’ve not used before or have only used for personal purposes. As an organisation, your challenge is to enable...
Now more than ever, businesses need to work hard to stay in touch with their customers in a relatable and relevant way. While lockdown life remains the norm, it can be easy to let communication with your cus...