With the festive season fast approaching we know that shutting up shop and taking a well-earned break is a top priority for many of our customers. The final push to ensure year-end targets are met, rotas are fi...
Customer service is vital whatever size your business, whether you are a small company answering queries, a large company selling insurance or a medium-sized business processing complaints.&...
Now more than ever, businesses need to work hard to stay in touch with their customers in a relatable and relevant way. While lockdown life remains the norm, it can be easy to let communication with your cus...
Contact centre efficiency is valued by agents and customers alike. We all know what it’s like to be on the other end of the phone to a less efficient contact centre and the effect it has on our experience. E...